Standard
This plan offers in-patient and day-patient cover. However, it has been specifically designed for members who do not require out-patient cover, and is available for three geographical areas of cover.
Click each link to find out more about each feature you get with Standard:
Hospital charges incurred during an in-patient hospital stay are covered, giving you peace of mind throughout the hospital treatment.
This includes charges for:
The cover also includes:
Get your hospital bills paid directly
We can settle in-patient bills directly with numerous hospitals worldwide. However, if you're looking to have treatment at a hospital where we don't have such an arrangement, let us know prior to treatment commencing. We may still be able to make arrangements to settle bills directly with the hospital. You then don't need to worry about having to make a pre-payment on admission to the hospital.
Third party local knowledge
In some parts of the world we operate in association with local companies that offer preferential access to, and direct settlement with, their own local network of hospitals. Doing this enables our associates to provide you with a larger choice of hospitals.
Using their expert local knowledge our associates will help you locate appropriate hospitals in their areas, as well as confirm your cover and arrange for direct settlement to take place. Each associate also provides an English-speaking telephone line exclusively for AXA PPP healthcare members so, if you need to discuss any aspect of your cover, help is always at hand.
We currently have associates in areas such as the Caribbean, North, Central and South America, Hong Kong, Italy, Singapore and South Africa.
Day-patient treatment and out-patient
surgical procedures
As there are many conditions which don't require an overnight stay in hospital, the Standard Plan also provides cover for surgical procedures when the treatment is given on a day-patient or out-patient basis.
As with in-patient cover, for those hospitals which we have an arrangement with, we are able to settle claims directly. You can therefore concentrate on getting better rather than worry about paying for your treatment.
AXA PPP healthcare's International Travel Plan takes into account the cover for medical costs which you already enjoy under your International Health Plan. This means you will not end up paying twice for health cover. Instead you'll enjoy a full year of travel insurance for a remarkably low price.
International Travel Plan benefits include:
(All sums shown are maximum levels of cover).
Overseas evacuation or repatriation service
In the case of an emergency, if you can't get immediate in-patient treatment locally, we will evacuate you to either the nearest appropriate medical facility, or back to your principal country of residence. This is available 24 hours a day, 365 days a year, giving you peace of mind.
Case study
The evacuation or repatriation service is exemplified by the case of Mr Brown.
Mr Brown, who is 80 years old, has held an International Health Plan policy with AXA PPP healthcare since 1977. He was on holiday with his wife in Goa, India, when he was taken ill with bronchitis.
Mrs Brown contacted AXA PPP healthcare on 1 March 2002 to notify us that her husband had been admitted to hospital. His condition was serious. The case was referred to our evacuation or repatriation service, to recommend the best course of action.
The hospital facilities in Goa were inadequate and after consultation with our appointed doctor, Mr Brown was evacuated by air ambulance from Goa to Mumbai (Bombay) and admitted to the Lilivati Hospital. His wife was able to stay in a nearby hotel.
Our evacuation or repatriation service monitored his progress throughout the in-patient stay. Pneumonia developed which meant that Mr Brown wasn't fit to travel.
After a slow recovery, Mr Brown was discharged on the 17 March; on the 11 April 2002 when he had recovered sufficiently to travel, arrangements were made to repatriate him back to his country of residence, with a nurse to escort him, oxygen and wheelchair assistance.
AXA PPP healthcare was kept informed and confirmation was received on the 12 April that Mr Brown had been safely repatriated and the case was closed.
Mrs Brown wrote to AXA PPP healthcare and our evacuation or repatriation service in appreciation of the way this case was handled.
'We are really most grateful for the very efficient and very caring way in which this emergency was dealt with.'
24-hour health information at the end of a phone
As a member you will have access to our health information service, Health at Hand. All calls are made in complete confidence.
This is available 24 hours and is staffed by:
Supported by one of the largest electronic medical libraries in Europe, you can get free, immediate help and information 24 hours a day, 365 days a year. Although this award winning service isn't there to replace your doctor, it's reassuring to know you can pick up the phone and talk to a professional whenever you wish.
To make things easier when you call, Health at Hand is split into the following 'clinics':
Health at Hand does not take the place of your GP, nor does it diagnose or prescribe.
If you find yourself in hospital, the last thing you want to worry about is making yourself understood - or being able to understand your doctor's diagnosis.
That's why AXA PPP healthcare is delighted to offer its international members a telephone interpretation service as part of their healthcare cover. This service carries no additional cost, apart from the price of a phone call.
Here's how it works. If you're in hospital, and need an interpreter to help you, simply call the interpretation service at any time of day or night. Within minutes, they'll arrange for a skilled interpreter to come on the line to assist you.
They can also set up a conference call with up to five different lines, so that friends and family can listen in (putting their minds at rest, as well as your own). Plus there's an additional document translation service, available at an extra charge.
Help from our team of Personal Advisers
At AXA PPP healthcare, we value excellent customer service. That is why we provide members with a team of multilingual Personal Advisers, whose role is to help with any aspect of your health cover from making a claim or adding an additional family member to explaining how the various plans and benefits can help you. It is their job to ensure that you receive the information and assistance that you require.
Our team of Personal Advisers provides valuable support for our members and is there to relieve some of the anxiety involved when you are ill. They are available Monday to Friday 8am to 8pm and Saturday 9am to 5pm (UK time).
Choose from three geographical areas of cover
Whichever area of cover is selected, you can receive medical treatment not only in your country of residence, but also in any other country within the chosen area of cover.
European cover – areas covered
Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Channel Islands, Croatia, Republic of Cyprus (including Akrotiri and Dhekalia SBAs), Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, FYR Macedonia, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal (including Madeira), Romania, Russian Federation, San Marino, Serbia and Montenegro, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkish Republic of Northern Cyprus, Turkmenistan, Ukraine, United Kingdom of Great Britain and Northern Ireland, Uzbekistan, Vatican City State.
Live or work in Malta, Cyprus, Bahrain, UAE or Saudi Arabia?
If you are thinking of, or currently live or work in Malta, Cyprus, Bahrain, UAE or Saudi Arabia you can benefit from unique, tailor-made health plans which have been established with our partners in these countries to meet the local healthcare needs.
For further details please contact the relevant partner below:
Malta
Atlas Insurance Agency Ltd
Ms Claudine Gauci
Health Insurance Department
Abate Rigord Street
Ta'Xbiex
MSD 12
Malta
Telephone: (356) 21 322600
Fax: (356) 21 322599
Email: health@atlas.com.mt
Business hours (local time):
Summer time
8.15am - 1.15pm, 2.00pm - 5.00pm Monday and Wednesday
8.15am - 1.45pm Tuesday, Thursday and Friday
Winter time
8.15am - 1.00pm, 2.00pm - 5.00pm Monday to Friday
Cyprus
Universal Life
Mr Stelios Sofroniou
Universal Tower
85 Dhigenis Akritas Avenue
PO Box 1070 Nicosia
Cyprus
Telephone: 00 357 22 882222
Fax: 00 357 22 753777
Business hours (local time):
Summer time
8.00am - 2.30pm Monday to Friday
Winter time
8.00am - 4.15pm Monday to Friday
UAE
AXA Insurance E.C.
The Healthcare Manager
PO Box 32505
Dubai
UAE
Telephone: 00971 4 3436161
Fax: 00971 4 3436065
Business hours (local time):
Summer time
8.30am - 6.00pm Saturday to Wednesday
Winter time
8.30am - 1.00pm on Thursdays, closed on Fridays
Saudi Arabia and Bahrain
Gulf Union Insurance and Risk Management
Mr Roy Samuel
PO Box 5719
Dammam 31432
Saudi Arabia
Telephone: 00966 3 8877020
Fax: 00966 3 8826578
Business hours (local time):
Summer time
8.00am - 1.00pm, 4.00pm - 7.00pm from Saturday to Wednesday
Winter time
8.00am - 1.00pm on Thursdays, closed on Fridays
Your other plan options Prestige | Comprehensive | Standard
